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  • What is LYNEports?
    LYNEports is a cloud-based Advanced Air Mobility Planning Solution to efficiently find locations, design the core infrastructure, and evaluate the viability of vertiports and their integration into urban and suburban environments anywhere in the world. With a very simple, intuitive and user-friendly interface, it enables the first and crucial step of ground & airspace integration of eVTOL (air taxis) and drones.
  • How much does it cost?
    We offer various subscription plans with different features tailored to different needs and budgets, including a free demo for new users to get a glimpse of the platform's capabilities. You can visit our pricing page for a detailed overview.
  • Who is it made for?
    LYNEports is ideal for eVTOL operators, architects, urban planners, real estate developers, and governmental bodies related to urban development and transportation planning.
  • What knowledge does LYNEports require?
    You don’t need any technical skill to create a vertiport on LYNEports. No CAD or other 3d software knowledge. Eventually you might have to consult some acronyms which is why we’ve created this quick reference card always accessible at the of the solution menu. Additionally, you can always watch our tutorials on LYNEports Youtube channel for further guidance.
  • How does it work?
    LYNEports uses advanced geospatial, aeronautical and weather data analysis, 3D mapping, and AI-driven algorithms to help users plan & identify optimal vertiport locations, comply with FAA & EASA regulatory guidance, and assess the impact on the surrounding environment.
  • What makes it unique?
    Being specifically designed for the urban air mobility market from the ground up, LYNEports is also unique thanks to its regulatory database implementation, its ability to integrate real estate and airspace planning, and its user-friendly easy-to-use visual interface that simplifies complex data analysis.
  • Is it available worldwide?
    Yes. As a cloud-based platform, LYNEports is accessible from anywhere in the world. It's designed to support global urban air mobility initiatives with a focus on scalability and adaptability to different regulatory environments.
  • How is data security handled?
    We employ state-of-the-art encryption and security protocols to protect all user data and ensure privacy and compliance with international data protection regulations. At LYNEports, your data privacy and security are our top priorities. We continuously update our practices to stay ahead of evolving data protection regulations and threats, ensuring that your data is safe and secure with us. If you have any specific concerns or requirements regarding data privacy, please do not hesitate to contact us.
  • How do we source our aeronautical charts?
    We utilize publicly available data for airspace to provide users with detailed aeronautical charts. These charts aim to replicate existing airspace structures as accurately as possible for planning purposes. It's important to note that we are not affiliated to any official aviation entity. Our dataset is enriched by contributions from a huge community of aviation enthusiasts worldwide, ensuring a broad and comprehensive collection of information. However, users should verify specific data points with official sources when making critical planning decisions.
  • Where do we get our weather data from?
    We currently get our weather data from Unisphere.de a German best-in-class weather intelligence specialist in smart software data-driven analytics solutions for flight operations of drones and eVTOLs. All the weather data provided by Unisphere is based on a 10 year period from 2013 to 2023. While our weather wind roses are not yet available in every locations worldwide, we hope to increase the number of locations as we progress in this exciting journey.
  • How and when was LYNEports born?
    LYNEports was born out of a necessity. In 2021 part of our team was responsible for evaluating possible vertiport locations worldwide in one of the top 5 eVTOL manufacturers. They were literally thousands of locations and it was an extremely daunting task. We were convinced there had to be a better way to use technologies like geolocation, 3D mapping, algorithms and AI to make this task easier… but there wasn’t. So we created it.
  • Can I request customizations or specific new features?
    Of course, and we will be very pleased about it. We always welcome suggestions and feature requests from our users. If there's something specific you'd like to see on LYNEports or if you have ideas on how we can improve, please let us know by simply dropping your suggestion in your LYNEports Support Account page under suggestion box. We diligently review your requests and work hard to integrate new features that will enhance our platform's value and usability. Additionally, for users seeking a tailored experience, our Corporate Plan offers the option for customized platform solutions designed specifically to meet your unique requirements. Please contact us if you’re interested in finding more details on how we can personalize LYNEports to suit your needs.
  • Who is behind LYNEports?
    Our founding team includes an architect vertiport specialist with deep knowledge on robotics and coding, an expert on airport planning and operations worldwide, a software programmer backed by more than a 150 software launches, and a brand creative director with a very unique marketing experience in the electric aerospace industry. Together we bring more than 20 years of experience in eVTOL, a sector that was born less than 10 years ago.
  • Do you have training materials available?
    Yes, LYNEports offers a range of training materials, including user guides and video tutorials to ensure users can maximize the platform's capabilities. We also host webinars and workshops training sessions training sessions to help users get the most out of our platform. If you want to be updated on this and other news we encourage you to subscribe to our newsletter.
  • What is a vertiport?
    A vertiport is a take-off and landing site specifically designed for eVTOLs.
  • What is an eVTOL and why is it crucial to the future of aviation?
    Commonly also referred to as “air taxi” or “flying car”, an eVTOL is an electric Vertical Take-Off and Landing aircraft. The electric engines propulsion results in very low noise and zero operating emissions. It’s also required to meet the aviation safety standards that have made airplanes the safest mode of transportation in human history.
  • Can I try LYNEports solution before making a purchase?
    Absolutely! You can try out LYNEports solution with our 1-day free trial. Please use our free-trial page to provide us with some details about yourself or contact our sales team directly, and we'll provide you with the best free trial plan for you.
  • What payment options do you support?
    We accept all major credit and debit cards, as well as direct bank transfers from US banks. To pay via purchase order, contact our sales team.
  • What is LYNEports' refund policy?
    Since we just launched, we’re sorry but we cannot offer any refunds at this time. We hope to improve this soon. That’s why we encourage our users to try the free demo and then thoroughly explore the features and benefits of our platform before committing to a subscription. And if you have any questions or need further information, we’re committed to help you find the subscription plan that best suits you, so please don't hesitate to reach out to us at sales@lyneports.com or book a demo call with us.
  • What kind of support do we offer?
    LYNEports offers various support levels depending on the pricing plan you choose, ranging from email support to direct assistance. We strive to respond within 48 hours. Our support includes online resources and a dedicated customer service team.
  • What if my credit card is canceled and I miss a payment?
    No worries, it happens. We will contact you.
  • Do you support annual billing?
    We offer a 15% discount on any annual plan you select. For annual billing options, please reach out to our sales team.
  • How much does it cost to list my property on LYNEports?
    We offer property owners & real estate agents the opportunity to list their properties on LYNEports for FREE. To get started, you can watch our easy-to-follow demo here, which guides you through each step of the listing process. Once you're ready, you can begin listing your property here. Our goal is to make it as simple as possible for property owners to connect with eVTOL operators and vertiport developers, fostering a collaborative environment in the urban air mobility ecosystem. Remember, listing your property on LYNEports not only increases its visibility to a niche market of eVTOL and drone operators but also opens up potential new revenue streams and opportunities for your real estate. We're excited to see how your property can play a role in shaping the future of urban air mobility!
  • What does priority support mean?
    While we do our best to respond to everyone, users with a corporate or advanced account can expect guaranteed and faster responses from our team. you can always reach out to our sales team for more information.
  • I canceled my plan, why does it still show as pending?
    Don't worry, rest assured that your plan has been successfully canceled. The "pending" status indicates the current state of your plan until the end of its billing period. You will not be charged for any future billing cycles following the cancellation. for more information about your billing please contact our sales@lyneport.com team.
  • I'm having trouble accessing LYNEports. What should I do?
    We typically suggest using a non-private window for accessing LYNEports. However, if you encounter difficulties accessing the project planning page, the first step is to disable any browser extensions like ad blockers or shields temporarily, as they might disrupt the platform's functionality. Afterward, try refreshing the page to see if the issue resolves. Should the problem persist, feel free to reach out to our support team for further assistance. Please note that support options may vary based on your subscription plan, but we strive to respond to your queries promptly.
  • I can see the map, but the vertiport model is not visible. What could be causing this?
    If you can see the map but not the vertiport model, it's possible that the model is positioned underneath an existing building or structure on the map. Try moving the vertiport model to a different location on the map to ensure it is not obstructed by any existing features. If you continue to experience difficulties, please reach out to our support team for additional guidance and assistance.
  • My model is taking too long to generate. What should I do?
    If your model is taking an extended amount of time to generate, we recommend checking your internet connection to ensure it's stable and high-speed. Additionally, always remember to save your model periodically to avoid any loss of progress. If the issue persists despite a stable internet connection and regular saving, please reach out to our support team for further assistance. We're here to help!
  • Why do I see a white background and no map?
    If you encounter a white background without a map, first ensure that your Wi-Fi network connection is stable. Refresh the page to see if the issue resolves. If the problem persists, please don't hesitate to reach out to the LYNEports support team for assistance or contact us at support@lyneports.com.
  • Where can I learn more about LYNEports updates or maintenance times?
    Stay informed by following us on X/Twitter, where we regularly post updates about maintenance schedules and live updates on the solution. Additionally, you'll receive email notifications with the latest information.
  • My uploaded model materials are not displaying correctly. What steps should I take?
    GLB and glTF™ (GL Transmission Format) are commonly used for transmitting and loading 3D models in both web and native applications. The appearance of your model largely depends on the materials and shaders embedded within the glTF model. Therefore, it's crucial to ensure your model is properly set up with appropriate materials and lighting before uploading. To troubleshoot and address this issue effectively, consider the following steps: Review Material Setup: Double-check the materials applied to your model. Ensure that they are correctly configured and assigned to the appropriate surfaces. Verify Lighting: Lighting plays a significant role in how materials are rendered. Confirm that your model has sufficient lighting and that the light sources are positioned optimally. Refer to Documentation and Tutorials: Take advantage of available documentation and tutorials to learn how to set up your models correctly. Many resources offer step-by-step guidance on material setup and lighting techniques. We recommend using blender a free local software that helps you create models and apply material and lighting to your models effectively. By following these steps and referring to relevant resources, you can troubleshoot and resolve issues with your model's appearance effectively. Remember, you can always reach out to our support@lyneports.com for more help.
  • How can I request a new feature for LYNEports solution?
    We value user feedback and actively encourage feature requests to enhance our LYNEports solution. To submit a feature request, simply follow these steps: Log into Your Account: Access your LYNEports account using your credentials. Navigate to Support: Look for the 'Support' section within your account interface. Select 'Request Feature': Within the Support section, you'll find an option to 'Request Feature'. Click on this option to proceed. Share Your Idea: Describe the feature you'd like to see implemented in our solution. Be as detailed as possible to help us understand your requirements better. By following these steps, you can easily submit your feature request to us. We appreciate your input and will strive to incorporate valuable suggestions into our solution to improve the user experience for everyone.
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